Refund policy

Return & Refund Policy

At Vexorli, we take great pride in the quality of our products. Please read our policy carefully before placing an order.

1. Final Sale Policy (No Change-of-Mind Returns)
All sales are final. We do not accept returns, exchanges, or cancellations for change of mind, buyer’s remorse, or accidental purchases once an order has been processed. Please ensure all product details, sizing, and shipping addresses are correct before completing your checkout.

2. Damaged, Defective, or Incorrect Items
We stand by the quality of our shipments. If your item arrives damaged, defective, or incorrect, we will issue a free replacement or full refund immediately.

To report an issue:
- Email us at sainisaab22112006@gmail.com within 7 days of delivery.
- Provide your order number along with clear photos or video proof of the damaged or defective item.
- Once verified by our team, a replacement order or full refund will be processed to your original payment method—no need to ship the item back to us.

3. Order Cancellations
Orders can only be canceled within 2 hours of being placed. After 2 hours, orders are automatically sent to our fulfillment pipeline and cannot be modified or canceled.

4. Lost or Stolen Packages
Vexorli is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Contact Us
For any questions regarding your order or a damaged item report, please reach out to:
Email: sainisaab22112006@gmail.com
Website: vexorli.shop